How to contact Walmart Support?

Let's learn step by step how you can contact Walmart support:


  1. Login into your Walmart Seller Account:

  1. The Feedback button can be located at the bottom right of the screen.

  1. Click on the " Get Support" button and you will be redirected to another page:

  1. Click on the " API Errors " option:

  1. Click on the " No " option for the " Did this solve your issue " question:

  1. Subsequently, select the "Open Case via Email" option:

  1. Now, you are required to complete the details provided below. This process will only take a few seconds, as we have equipped you with predefined details:


  • Please provide the most recent feed ID: Please follow the steps below to find your Feed ID:
  1. Please navigate to the Profiles section of our application:

  1. You can click on the profile name or click on the "View Profile" option:

  1. Click on the " Feed Detail " button:

  1. You will find your Feed ID here:


  • Please provide a description of the issue: Please follow the steps below to find the predefined description, which you need to copy and paste here:

  1. After selecting "How to contact Walmart Support," you will be presented with the following options. You can then choose the description that best matches your error details:

  1. Copy the description and paste it here:


  1. After completing all the necessary details, proceed to click on "Submit Case & Upload Files".

  1. Now, your case has been successfully created. If you wish to add any attachments, you can upload your files.

  1. If you wish to review your case, please click on the "Go to Case" button:

That's it! If you have any questions or need further assistance, feel free to reach out to our support team. Happy selling!

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