How does Order Sync Works on eBay Integration - DPL?
The eBay Integration and Sync app has a powerful feature called Order Sync. This feature aims to seamlessly synchronize orders from eBay to your Shopify store.
To begin using Order Sync, please ensure you have enabled the setting on the Order & Inventory settings page. If you have previously disabled it, you may be directed to the settings page when you click the enable button.
Important Note:
Orders from eBay are fetched to the app from the date you have enabled order sync and installed the app.
Order & Inventory Configurations
When configuring Order Settings, you have three options. You can enable Order and Inventory sync, which synchronizes inventory of all SKU products in both marketplaces and syncs orders from eBay to Shopify. You can also enable Inventory Sync only or disable both Order and Inventory settings. In addition, you can set a prefix while syncing orders from eBay to your Shopify store. This prefix will be appended to the title of the Shopify order, making it easier for you to distinguish between orders from eBay and those from Shopify.
What's on the Order Page?
Once you access the orders page, you will find a list of all the orders. You can easily filter the orders based on the search of the Order ID. The page contains various columns that provide information about each order. Here are some terms used on the orders page explained in simple terms:
- Order ID: This unique identification number is assigned to your eBay order.
- Order Sync: This indicates whether the eBay order has been synchronized. If it's already synced, it will show "Synced." If the synchronization process is ongoing, it will display "Syncing." If there is an issue during synchronization, it will show "Failed."
- Order Date: This is the date when the order was created.
- Payment Status: This shows whether payment for the order has been received. If it's marked as incomplete, the buyer has not paid for the order yet. The buyer has paid for the order if it's marked as complete.
- Customer: This refers to the name of the customer or buyer who placed the order.
- Fulfillment Status: This status indicates whether the order has been fulfilled (completed) or not.
- Total: This shows the total amount that needs to be paid for the order.
Details of the Order
You can easily view the order details of your eBay order by pressing the down arrow near the order ID.
You can see all the order line transactions for the following order. It will contain information about the charges for the order and the customer details.
Important Note:
Order will be synced based on the linked product, which is uploaded and imported from our application. If the products are not uploaded or imported, it will search for the matching SKUs.
If there are multiple Shopify products with the same SKU, we will link them on the first search basis. If we cannot find the following SKU in any of the Shopify products, order sync fails, and an option is displayed to manually link them. Once the SKU is linked, the subsequent order with the same SKU will be automatically linked.
How is an order on Shopify created?
When the order is synced successfully to your Shopify store, you will see the Synced status. You can then go to the orders section of your Shopify store and view the order.
Pro tip: If you have enabled the setting to add a prefix to your Shopify order, you can easily filter the results based on the keyword used.
Here's how your order in Shopify will look like
If you fulfill the order from your Shopify, it will automatically be fulfilled to your eBay order.
That's it! If you have any questions or need further assistance, feel free to reach out to our support team. Happy selling!